PRIVACY POLICY
Your privacy is important to us. It is the policy of LAVANEST Ltd to respect your privacy regarding any information we may collect from you across our website, www.lavanest.com, and other sites we own and operate on. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we are collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. The data that we store is protected within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We do not share any personally identifying information publicly or with third-parties, except when required by the law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us by sending an e-mail to info@lavanest.com


SHIPPING
For purchases in the EU and USA (excluding islands) shipping is free of charge. For purchases in other countries (including the islands of EU and USA) the shipping fee is calculated based on the according to the tax system, delivery times, and logistics fees individually.


DELIVERY TIME
Delivery time is between 1-3 weeks, depending on the delivery country and area. Usually, we dispatch all orders within one working day after receiving the payment. During busy periods such as sales, we may take up to 1 month for some orders due to the high volumes of ordered products.


TAXES AND OTHER DUTIES
There can be additional duties and taxes applied upon receipt of your shipment. These duties and taxes are to be paid by the recipient. LAVANEST is not required to inform customers of such additional costs and is not required to refund such costs to the customer.


RETURNS
Returns should be made within 14 days after the delivery of your shipment. The product should have to be intact and unopened. The customer covers the return shipping costs. We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for the refund to appear in your account as transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be intact and unopened. If you choose to keep the bonus gift, it’s value will be retracted from your refund.


RETURN OF DAMAGED PRODUCTS
If you received damaged products, please contact us by

e-mail: info@lavanest.com


PAYMENT
You can use any of the payment types listed below to pay for your order. You will be offered to choose a payment method at the checkout.

Visa
Visa Electron
Mastercard
Maestro
Paypal
Bank transfer: Contact us via email for an invoice: info@lavanest.com
We take the security of your payments very seriously. Therefore, your details are safe with us. To protect transactions from fraud, all credit and debit cardholders are subject to validation and authorization by both us and the card issuer.